Every organisation is made up of processes and a company’s ability to do things better and more rapidly while using less resources is fundamental to maintaining and improving its competitiveness.
Today’s marketplace demands that a company be committed to continuously evaluating their level of process efficiency in order to ensure that they are making effective and efficient use of financial, capital and human resources.
Gartner defines Business Process Management as “a discipline that improves enterprise performance by driving operational excellence and business agility.”
The role of the business process improvement expert is to help organizations automate their processes. BPM tools allow for the design, testing and automation of processes with the objective of achieving gains in efficiency across the board. To achieve significant business process improvement, BPM tools are supported by analytics that highlight critical areas for further optimization and gains of efficiency.